Louisville, KY USA: iKeyless LLC’s team of developers launches new custom-built software for the Car Keys Express field support team. The software is a video-assisted, remote-accessible training initiative for all technicians and support staff for Car Keys Express nationwide fleet management operations. Among its many features, the system also enables the corporate support staff to instantly assist field technicians with software updates, as well as updates in job methods and techniques.
Matt Miranda, Operations Manager for Car Keys Express explains: “While web-assist is common these days, this is generation-leap forward, providing our people a wealth of information, instantly by remote and video. It’s an innovation milestone that’s just the beginning of our new suite of custom-built tools designed to increase information disseminated to our techs while having the net effect of reducing training costs. It’s a powerful additional layer of field support infrastructure that’s state-of the-art and unique in the industry. It’s long been our goal to have the most advanced field support infrastructure in the mobile key business. This demonstrates success in that effort.”